Topics
- Getting started — The questions that come up in the first hour, answered the same way the software answers them.
- Billing — The billing screen is where a shop spends its day. These are the questions it raises.
- Printing and sharing — What comes out of the printer, and what goes out on WhatsApp.
- Customers and items — The masters everything else is built on. Get these right once and the bills look after themselves.
- GST questions — What the software does about tax, and why.
- Stock and purchases — What came in, what is on the shelf, and what the books say about it.
- Backup and data — Where your books are, how to copy them, and who can open them.
- Licence and editions — What you bought, what it keeps doing, and what changes when the year is up.
- Keyboard shortcuts — The whole list, grouped by what you are doing rather than by which key it happens to be.
Every question, in one list
- Can I change the trade or business type after creating the company?
- How do I add another company or shop in the same install?
- How do I close the financial year or open the next one?
- What can the in-app help answer, and what can it not?
- How do I contact support or report a problem?
- How do I create a new sale invoice or bill?
- What is the difference between item discount and bill discount?
- How do I bill a scheme like 10 plus 1 free?
- How do price tiers — wholesale, dealer, MRP — work?
- How do I raise a sales return or a purchase return?
- How do I make a quotation or estimate for a customer?
- How do I make a delivery challan?
- How does table billing and the kitchen ticket KOT work?
- How do I change the invoice paper size?
- How do I change what prints on my invoice?
- How do I send an invoice or report on WhatsApp?
- How do I add a new customer or supplier party?
- How do I add a new item or product to my stock?
- How do I edit or delete a party or an item?
- Where do I manage HSN or SAC codes?
- How do batch and expiry tracking work, and what is FEFO?
- How does gold or silver weight based billing work?
- Why is there no 12% GST rate — is that a mistake?
- When does a bill charge CGST and SGST instead of IGST?
- Why does it say invalid GST number for a GSTIN I typed?
- Why does my bill say BILL OF SUPPLY and show no tax?
- How do I file GSTR-1 or GSTR-3B, or see my tax liability?
- How do I raise a purchase order and receive goods against it?
- How do I record a customer order I have promised to deliver?
- How do I do a physical stock count or correct a stock mismatch?
- Where do I see stock value, expiring items and what to reorder?
- Can I scan or upload a supplier bill instead of typing it?
- How do I record a receipt, payment or bank transfer?
- How do I take a backup of my data or restore an old one?
- Can I keep a second copy of my backup on a pen drive?
- Where is my data stored on the computer?
- Is my data safe if the computer breaks?
- Does this software need internet to work?
- How do I set up a PIN for a user?
- I am locked out and have forgotten my PIN. What now?
- How long does the free trial last and what happens after?
- How do I activate or import my licence file?
- My support has expired — can I still raise bills?
- What is the difference between Lite, Basic, Silver and Gold?
- How much does the software cost, and how do I buy it?
- Can I run this on a second computer or till in the same shop?
Where this comes from
Not one word of it is written for the website. Every answer is the software's own help
text — the offline help chat you reach with Alt + A — and the shortcut list is the
table F1 shows. So the page cannot tell you something different from the screen,
which is the usual trouble with a help site.
It also means the help works when the internet does not, which for a shop on a bad line
in the middle of a billing rush is the only version that counts.
Still stuck?
Talk to us — WhatsApp, phone or e-mail. We would rather answer
the question than have you guess.
Questions
Does the help work without internet?
Yes. The help inside the software runs on your own computer with no account and no connection. These pages are the same text, published.
Where is the help inside the software?
Press Alt + A anywhere, or F1 for the keyboard shortcut list.
Can I read the help before I install anything?
That is what these pages are for. Everything the software will tell you is here.